Email support@moretti-dev.com with which phone you're on and which day it happened — that is nearly always enough to find it.
Open the day and use Fix shift. It re-reads the location trail and puts the time where it actually happened, rather than where the job was picked at clock-in.
Usually the clock came off and went back on — a forgotten clock-out at lunch, or a flat battery. Fix shift merges the pieces and settles the gaps it can account for.
Say whether it was work, or name the place. Once a place is named — the yard, the merchant, the office — WorkPro recognises it from then on and stops asking.
Check you agreed to it in the app, and that iOS location access is set to Always. Tracking only ever runs while you are clocked in, so there is nothing to see off the clock.
Your employer either gives you a six-character join code or invites the email address you sign in with. Sign in with Apple or Google, enter the code if you have one, and you are on the roster. Codes are always for a crew member — one can never make somebody an admin.
Decline it. You can still clock in and out and your hours count in full — only the trail is missing, so stops go unattributed for somebody to sort out by hand. You can withdraw at any time in Settings, and revoke access outright in iOS Settings.
Your employer's admin holds the business record and can correct or remove anything in it. You can delete your own account from Settings › Delete account in the app. What is recorded and who can see it is set out in the privacy policy.